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Customer Web Survey Help Us Improve!
To better serve you as a customer, we are conducting a survey to learn how we may improve our service to you. The few moments you take in checking and/or commenting below will go a long way in helping TFT understand your needs.
First Name: Address: Email:
Last Name: City: Phone:
Title: State: Fax:
Company: Zip:
Primary Dealer: Country:
Products Excellent Satisfactory Unsatisfactory Very Unsatisfactory NA
Quality :
Price :
Reliablility :
Warranty :
Product Innovation :
If you scored anything below satisfactory above, what could we do to improve? Comments? :
Service/Support Excellent Satisfactory Unsatisfactory Very Unsatisfactory NA
Ease of Ordering :
Field Rep/Dealer accessibility :
Rep/Dealer's product knowledge :
Rep/Dealer's technical knowledge :
Field demonstration(s) & training :
Problem(s)/question(s) response :
Customer Support :
If you scored anything below satisfactory above, what could we do to improve? Comments? :
Ads/Publications Excellent Satisfactory Unsatisfactory Very Unsatisfactory NA
Ad Placement :
Catalog :
Catalog use of diagrams over photos :
Manuals :
Product literature :
If you scored anything below satisfactory above, what could we do to improve? Comments? :
Delivery/Installation Excellent Satisfactory Unsatisfactory Very Unsatisfactory NA
Item shipped by expected date :
Item packaging :
Ease of installation :
Service support :
If you scored anything below satisfactory above, what could we do to improve? Comments? :
Web Site Excellent Satisfactory Unsatisfactory Very Unsatisfactory NA
Ease of navigation :
Type size/color :
General Appearance :
Overall Web site rating :
If you scored anything below satisfactory above, what could we do to improve? Comments? :
General Comments/Suggestions
What additional products and/or services would you like us to offer? :
What could we do to make your operation more successful :
Comments or Suggestions :